All tips
Security24 September 2026 · 5 min read
How to spot scams and phishing
The most common tricks aimed at people who bank on their phone, and the simple rules that defeat almost all of them.
Scams don't usually break in. They talk their way in. Knowing the handful of shapes they take is the best defence you have.
The one rule that beats nearly everything
Aurra will never ask for your PIN or a one-time code, and will never ask you to move money to a “safe” account or to “confirm” your details. Anyone who does is not Aurra, no matter how official they sound.
Common scams to know
- Fake support: someone claims your account will be closed or suspended unless you act now, then asks for your PIN or a code. Real support never needs either.
- Phishing links: a message with a link that looks like a login or payment page but is a copy built to capture your details. Type the address yourself instead of tapping links.
- SIM swap: someone gets your number reissued to their SIM to intercept your codes. If your line suddenly loses network for no reason, treat it as a warning sign and freeze your account.
- Overpayment and “send it back”:a bogus credit appears and you're asked to refund the difference. Always check your real balance before acting.
- Pressure and secrecy: fast deadlines, unusual payment methods, or being told to keep it quiet. Legitimate money never needs you to rush or hide.
Before you ever pay someone
Use the account-name check on every send-money screen. Aurra shows you the verified name connected to the account number before you confirm, so a name that doesn't match who you think you're paying is your cue to stop.
If you think you've been targeted
- Don't share the PIN or code. Hang up or stop replying.
- Freeze your account: send
freezeon WhatsApp or use the dashboard. - Report it to support@aurra.online and block and report the sender on WhatsApp.
Try it yourself, on WhatsApp.
Send hi to Aurra on WhatsApp. Onboarding takes a couple of minutes.
Get Started on WhatsApp